1. Return Policy Overview
At Dropbarter, we want to ensure a smooth B2B trading relationship. Because dropshipping involves multiple parties, we have established clear rules for handling returns, refunds, and replacements to protect both sellers and vendors.
2. Damaged, Defective, or Incorrect Items
If an end customer receives a product that is damaged, defective, or completely different from what was ordered, the vendor is responsible. In such cases:
- The seller must submit a refund/replacement request within 7 days of delivery.
- The request must include clear photographic or video evidence of the damaged product and the shipping label.
- Upon verification, the vendor will issue a full refund or send a replacement at no additional cost.
3. Order Cancellations
- Orders can be cancelled by the seller only before the vendor has processed or shipped the order.
- Once a shipping manifest is generated or a tracking number is uploaded, the order cannot be cancelled or refunded.
4. Change of Mind and Sizing Issues
Since we operate in a B2B wholesale dropshipping model, refunds for "change of mind" or buyer's remorse are generally not accepted. Sellers are encouraged to provide detailed sizing charts and clear product descriptions to their customers to prevent sizing issues.
5. Refund Processing Timeline
Once a refund is approved by the admin/vendor, the funds will be credited back to the seller's original payment method or wallet within 5 to 7 business days, depending on the banking channel.